Hard working removal men of Brendans Transport
When you need help moving house the removal men that arrive on the day will make or break your house moving experience. When you book with Brendans there is no need to worry.
What you see is what you see is what you get, Brendan and Calvin. you talked to us when you phoned, we responded to your e-mails. we took you booking. We are all there is here. Quality not quantity.
A few words from Brendan
On getting started...
"I have been doing removals over ten years, since finishing college. Even when I was a little kid I thought it was a cool job. I like to be strait and honest with people, its a good feeling to do a good job every time and gain peoples respect and recommendation."
On the business brand...
"People might wonder why I put my name all over the business, my feeling on this since the beginning is that I want people to know they a dealing with a small outfit with pride and values T hat if for any reason they are not totally happy with the service they have experienced then I want to know about it and I want to Take full ownership of that."
On what makes good service...
"Good service starts when you pick up the phone or respond to an e-mail enquiry. You have to be completely strait with people from start to finish For example someone might want a job booking in at three or four in the afternoon. Jobs booked late in the day are at risk us running late so I advise the customer of this possibility. With all the information available the customer can make more informed decisions."
On what make a good customer...
"The small details make a lot of difference to the service we can provide, we need to find out what the customer can do for themselves and what they need the removal crew to do for them. For example Its better if the customer can disconnect the white goods the day before the move, some large wardrobes and beds may need to be dis-mantled to fit down the stairs. Boxes should be well packed and clearly labelled. The best customers have given thought as to where they want the furniture placed in the new house."
A few words from Calvin...
"Suffice to say Brendans a great boss, working in removals is a dream come true really, every day a have to pinch myself to see that I'm not dreaming... ok that's a bit far, in fairness I like that we do a good job every time, we are both working very hard to put on the best service possible and the vast majority of people really appreciate our efforts. We take great pride in our vans making sure they are maintained, cleaned and looking new."
